Privacy Policy

At Chorlton Plumbing & Heating, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, phone, email, or any related services, sales, marketing, or events.

We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, when you participate in activities on our website, or otherwise when you contact us.

The personal information we collect may include:

• Name and contact details (email address, phone number, etc.)
• Address and location information
• Information about your property related to the services you request
• Communications and correspondence with us
• Technical data (IP address, browser type, device information)

We use the information we collect for various business purposes, including:

• To provide and maintain our services
• To respond to your inquiries and service requests
• To send you quotes, invoices, and service information
• To improve our website and services
• To comply with legal obligations
• For our legitimate business interests, such as fraud prevention

We may use cookies, web beacons, and similar tracking technologies to track activity on our website and store certain information. These technologies help us understand how visitors interact with our site, improve user experience, and enable certain functionalities.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the website may not function properly.

We may share your personal information with:

• Service providers who perform services for us (e.g., payment processors, IT services)
• Professional advisers including lawyers, accountants, and insurers
• Government bodies and regulators when required by law

We do not sell your personal information to third parties.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and third parties who have a business need to know.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to data portability

If you wish to exercise any of these rights, please contact us using the details provided below.

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Chorlton Plumbing & Heating
Email: info@chorltonplumbers.com
Phone: 0161 123 4567
Address: Manchester, United Kingdom

We will respond to your inquiry as soon as possible.